Official support
Let’s get you sorting again.
Support information updated September 3, 2026
Quick fixes
The game is paused after returning to the app
This protects an in-progress move when the app leaves the foreground. Tap Resume to continue.
An ad or reward is unavailable
Check your connection and try again after a moment. Rewarded benefits are granted only after the ad provider confirms completion. Availability can vary by consent choice, region, and ad inventory.
Sound or haptics are missing
Open Settings in NutSort and verify Sound Effects and Haptics. Also check the iPhone's sound output, Silent mode, and system haptic settings.
Progress looks outdated
Close and reopen the app once. Progress is currently stored on the device; deleting the app also deletes local progress.
Contact us
Email abhi.shingala19@gmail.com. Include the app version, iPhone model, iOS version, level number, what you expected, and what happened. A screenshot or short recording is helpful. Please do not send passwords, payment-card details, or other sensitive personal information.
Privacy and purchases
Read the Privacy Policy for data and deletion information, or the Terms of Use for advertising, digital items, and purchase conditions. Apple handles payment and refund requests for App Store purchases.